Subscription PNG file

[Anonymous]

Was there any changes to subscription output PNG file?

back in March when we have a refresh the subscription email PNG file does not have any "white" space before the PNG file. 

It was exactly the same as custom size. but now there's heaps of white space.

I've tried changing the View to 'fit to page, 'width,  'Actual size' but none of them work like it use to. 

[Anonymous]

Hi @Anonymous 

Can you include a screenshot of the actual entire email? Because the images below don't look like subscription emails.  

THanks

Michele

[Anonymous]

its the picture that's attached that i want

please find the email pic

[Anonymous]

Hi @Anonymous 

I don't see a lot of difference in the two emails.  Just a little extra white space?

1. First, I'd try allowing images in the emails. I've outlined the tiny placeholder.   I believe you right-click to show the hidden images.
2. Then I'd try opening both in a browser, see the link that I outlined in the top left corner. When you open in the browser, do you have the same issue with white space?
3. Could the reason be that one subscription contains only one visual and the second subscription contains 2 visuals?  Can you experiment with a report page with only one visual to compare with the original?

Let me know how this works out  🙂

Michele

[Anonymous]

Hi,

thanks for you rresponse. my concern not with the Email body but with the PNG file attached.

if you click on my original email you would see the difference between the 2 PNG file.

the prolem with the "white" is not because its White but the Scale the picture therefore the content becomes smaller and unreable even i zoom in it is blur. But when its borderless we can read it clearly.

[Anonymous]

Hi @Anonymous 

I see your point!  It might help if you put a border around the visual (in the report). At least then when you copy and paste, the border will help keep the readers eyes inside the visual.

Please report this as an idea: https://ideas.powerbi.com/forums/265200-power-bi-ideas.  This is a very new feature and I'm sure they'd appreciate the feedback.

Thanks

Michele

[Anonymous]

hi, even if i put border. its still blur.............

i had used this feature for 6 months now. i dont think it should qualify as a new idea.

Is there any work around beside border ?

thanks

[Greg_Deckler]

Very possible, changes to the Service are fairly frequent. You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".