Forum Discussion

Anonymous

Not applicable

6 years ago

Subscription PNG file

Was there any changes to subscription output PNG file? back in March when we have a refresh the subscription email PNG file does not have any "white" space before the PNG file. It was exactly t...

Tutorial Requests

Anonymous

Not applicable

6 years ago

Hi Anonymous

Can you include a screenshot of the actual entire email? Because the images below don't look like subscription emails.

THanks

Michele

Anonymous
Not applicable
6 years ago

its the picture that's attached that i want

please find the email pic
- Anonymous
  Not applicable
  6 years ago
  Hi Anonymous
  I don't see a lot of difference in the two emails. Just a little extra white space?
  First, I'd try allowing images in the emails. I've outlined the tiny placeholder. I believe you right-click to show the hidden images.
  Then I'd try opening both in a browser, see the link that I outlined in the top left corner. When you open in the browser, do you have the same issue with white space?
  Could the reason be that one subscription contains only one visual and the second subscription contains 2 visuals? Can you experiment with a report page with only one visual to compare with the original?
  Let me know how this works out 🙂
  Michele
  - Anonymous
    Not applicable
    6 years ago
    Hi,
    
    thanks for you rresponse. my concern not with the Email body but with the PNG file attached.
    if you click on my original email you would see the difference between the 2 PNG file.
    
    the prolem with the "white" is not because its White but the Scale the picture therefore the content becomes smaller and unreable even i zoom in it is blur. But when its borderless we can read it clearly.