Something went wrong while refreshing or saving existing dataflows

[Anonymous]

Hello!

I've got a problem with refreshing dataflows.

I did no changes since 30 of december.

I have only changed the password of my organizational account.

After that automatic refresh of my dataflows started to fail.

I recieve a massage: There was a problem refreshing your dataflow. {"RootActivityId":"6723826d-f082-470a-a1a3-6bc240fffc6f"}

If I export any my existing dataflow to JSON and import it in a new one - the new dataflow saves and refreshes normally.

But existing dataflows even can not be saved...

There is a technical information:

Something went wrong
Could not perform this operation due to an internal error
Please try again later or contact support. If you contact support, please provide these details.
Activity ID: dbdc0ef1-696e-422c-b3a5-f39655fc65e9
Request ID: 1cf94b79-7e5f-b265-367a-ef812a8fe923
Correlation ID: 436aff84-3e39-8d51-c481-88e632a4044f
Status code: 500
Time: Fri Jan 10 2020 12:36:41 GMT+0300 (Москва, стандартное время)
Service version: 13.0.11747.315
Client version: 1912.2.031
Cluster URI: https://wabi-north-europe-redirect.analysis.windows.net/

I appreciate any help

[V-pazhen-msft]

@Anonymous 

I am sorry that I cannot reproduce the error on my side. However,  I have some suggestions for you:

1. Checked the status of your gateway, is it online or offline.

2. Any other details about the refresh fail except the ids? 

Best,
Paul

[Anonymous]

Hello! 

These dataflows don't use my gateway. However, it works and it is online.

When I try to refresh dataflow, I recieve error:

Run time	Dataflow name	Dataflow refresh status	Entity name	Start time	End time	Entity refresh status	Error
Invalid date	SNOW_2020	Failed				Failed	There was a problem refreshing your dataflow. {"RootActivityId":"ea5b92d5-8238-a51d-64f0-88a7594e335d"}

By the way, earlier I have been recieveng another error:

Run time	Dataflow name	Dataflow refresh status	Entity name	Start time	End time	Entity refresh status	Error
01.10.2020 10:32	SNOW_2020	Failed				Failed	There was a problem refreshing your dataflow. {"RootActivityId":"6723826d-f082-470a-a1a3-6bc240fffc6f"}

[Anonymous · Accepted solution]

The microsoft thech support fixe the issue.

Now I see more detailed logs.

And they wrote me this:

If you set up a separate schedule for the linked dataflow, dataflows can refresh unnecessarily and block you from editing the dataflow. There are two recommendations to avoid this issue:

• Avoid setting a refresh schedule for a linked dataflow in the same workspace as the source dataflow
• If you want to configure a refresh schedule separately, and want to avoid the locking behavior, separate the dataflow in a separate workspace.

[Anonymous]

Hello, Paul!

The gateway is not used in these dataflows. And our gateway is online anyway.

There is no more specific information, unfortunately.

When I try to refresh my dataflow, I now recieve message:

Run time	Dataflow name	Dataflow refresh status	Entity name	Start time	End time	Entity refresh status	Error
Invalid date	SNOW_2020	Failed				Failed	There was a problem refreshing your dataflow. {"RootActivityId":"d8f7f04d-d38a-d1a1-21b4-7ea2a68111bc"}

Earlier, I have been recieving error message:

Run time	Dataflow name	Dataflow refresh status	Entity name	Start time	End time	Entity refresh status	Error
01.10.2020 10:32	SNOW_2020	Failed				Failed	There was a problem refreshing your dataflow. {"RootActivityId":"6723826d-f082-470a-a1a3-6bc240fffc6f"}

As you can see, Run time column differs.

When I try to save edits to dataflows, I recieve message:

Something went wrong
Could not perform this operation due to an internal error
Please try again later or contact support. If you contact support, please provide these details.
Activity ID: 268c4698-9fa2-40e2-90bc-01a5870267f9
Request ID: 6a4b8d81-c333-1fdd-de86-a064375b2412
Correlation ID: 79321f91-48e3-67f0-83d0-283f78e4164c
Status code: 500
Time: Mon Jan 13 2020 11:13:31 GMT+0300 (Москва, стандартное время)
Service version: 13.0.11747.315
Client version: 1912.2.031
Cluster URI: https://wabi-north-europe-redirect.analysis.windows.net/

That is all I can tell about the problem.

What can I say else?

• There is depending dataflow "SNOW", which uses entities from dataflows: "SNOW_2018", "SNOW_2019" and "SNOW_2020" and combines the similar data.
• I have read about premium capacity restart, but I can't do this: I see only purchase offer on admin-portal page... This is strange, because I'm sure that I own premium capacity.