Shared Dashboard Loading Error

[Anonymous]

Hello Everybody,

One of our users is unable to see shared dashboard. No error message, no restriction warning either...

We have enterprise edition office 365 (E5) including PBI Premium for all users. More than 100 users able to see my shared dashboard but one user can't. (It stucks at loading .gif, after an hour still loading. Quite small-sized report it is by the way) She was able to see about a month ago and since then, nothing changed specifically.

*We have checked internal proxy settings, there's no problem

*Dashboard/Report has daily update rule (an excel file in onedrive business)

I tried everything suggested in similar topics. Still same.

Pls Help.

Thanks,

[Anonymous]

@Anonymous What is the datasource? Is there row level security applied? Have you tried to un-share and re-share the dashboard with the user?

[Anonymous]

Hi @Anonymous

*Source is an excel file placed in onedrive business - not a shared file but i believe it's irrelevant. (because other users are able to see with same options)

*No RLS applied

*Mostly unshare-reshare was working in such circumstances but no, it didn't work this time.

It's really annoying because when i check "share" menu, i see user "can view" but user can't

Thanks

[Anonymous · Accepted solution]

HI @Anonymous,

Perhaps you can check ask him to check below list if he has blocked the azure datacenter ip address:

Microsoft Azure Datacenter IP Ranges

Regards,

Xiaoxin Sheng

[Anonymous]

Hi @Anonymous

There wasn't any defined block for IPs but  after adding them as exception, problem resolved.

Thanks!