Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
9 years ago
Solved

Shared Dashboard Loading Error

Hello Everybody, One of our users is unable to see shared dashboard. No error message, no restriction warning either... We have enterprise edition office 365 (E5) including PBI Premium for all us...
Need Help
  • Anonymous's avatar
    Anonymous
    9 years ago

    HI Anonymous,

     

    Perhaps you can check ask him to check below list if he has blocked the azure datacenter ip address:

    Microsoft Azure Datacenter IP Ranges

     

    Regards,

    Xiaoxin Sheng

Anonymous's avatar
Anonymous
Not applicable
9 years ago

Anonymous What is the datasource? Is there row level security applied? Have you tried to un-share and re-share the dashboard with the user?

Anonymous's avatar
Anonymous
Not applicable
9 years ago

Hi Anonymous

 

*Source is an excel file placed in onedrive business - not a shared file but i believe it's irrelevant. (because other users are able to see with same options)

*No RLS applied

*Mostly unshare-reshare was working in such circumstances but no, it didn't work this time.

 

It's really annoying because when i check "share" menu, i see user "can view" but user can't

 

Thanks

  • Anonymous's avatar
    Anonymous
    Not applicable
    9 years ago

    HI Anonymous,

     

    Perhaps you can check ask him to check below list if he has blocked the azure datacenter ip address:

    Microsoft Azure Datacenter IP Ranges

     

    Regards,

    Xiaoxin Sheng

    • Anonymous's avatar
      Anonymous
      Not applicable
      9 years ago

      Hi Anonymous

       

      There wasn't any defined block for IPs but  after adding them as exception, problem resolved.

       

      Thanks!