Share report with external user, says successful, but nothing happens

[joelzhang]

Hi,

I'm trying to share a report with an email account outside of my organization.

I have pro trial and the recipient has pro license.

When I share the report, I get a message saying "Your report has been shared sucessfully", but nothing happens from there.

The receipient doesn't receive any email and I don't see his email being added to the Access page.

Any inputs would appreciated, thanks!

[joelzhang · Accepted solution]

Thanks both for the inputs, I read the documentation, very helpful!

@Anonymous I think I should be able to use ad hoc invite without adding the external user as a guest user in AAD. (ie. I'm not doing a planned invite since I just want to share the report).

@v-robertq-msft the tenant setting for external invite is enabled, but what I did find from reading the documentation is that "Pro Trial users can't invite guest users in Power BI" - one of the limitations.

I think that's probably my issue (that I'm on Pro Trial), I'll get a Pro license tomorrow and try again.

[v-robertq-msft]

Hi, @joelzhang 

You should first go to setting, admin portal to check if your tenant has allowed external users to be invited, like this:

If it’s turned on, I think that you used Ad hoc invite to send invitation to users outside the organization. It stands to reason that this should be successful. I suggest you to share again and check the email. If he still can’t receive the email, you can copy the link and share to him directly through email, like this:

Or you can just try Planned invite in Azure portal if you have the user admin role.

Limitations of sharing to external users

Best Regards,

Community Support Team _Robert Qin

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Anonymous]

@joelzhang Did you add the user in AAD?

Check this- https://docs.microsoft.com/en-us/power-bi/admin/service-admin-azure-ad-b2b