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ferzfeld
Advocate II
Advocate II

Scheduled refresh delay on enterprise gateway of about 25 minutes every day

We are facing problems with the scheduled refresh of our data set through the enterprise gateway.

 

The data set is supposed to be refreshed at 6:30 AM, 7:00 AM and 7:30 AM.

 

In the refresh history, the actual refresh times are the scheduled time + approximately 25 mins delay, therefore the dataset is refreshed at 6:55 AM, 7:25 AM and 7:55 AM.

 

The actual refresh takes only about 30 seconds.

 

Is anybody else experiencing this kind of delay on data refresh through the enterprise gateway with such an consistent offset of approx. 25 minutes?

 

I remember there were known technical issues with the schedule refresh function in Western Europe considered to be fixed by January 11th, but we have been experiencing this issue for the past few weeks.

 

Thank you in advance for any ideas of how to fix this!

1 ACCEPTED SOLUTION
v-ljerr-msft
Microsoft Employee
Microsoft Employee

Hi @ferzfeld,

 

As mentioned in this official document, it is still a known technical issue currently.Smiley Happy

Note:

When you configure a time for scheduled refresh, there can be a delay of up to one hour before it begins.


 

Regards

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2 REPLIES 2
v-ljerr-msft
Microsoft Employee
Microsoft Employee

Hi @ferzfeld,

 

As mentioned in this official document, it is still a known technical issue currently.Smiley Happy

Note:

When you configure a time for scheduled refresh, there can be a delay of up to one hour before it begins.


 

Regards

Hi @v-ljerr-msft,

 

thank you for the information about the schedule refresh delay.

 

I suppose the only possibility for us to provide current data on time is to load the data into our on-premise SSAS server and use this as a source for Power BI (was our plan all along, now we have to move things a little bit faster Smiley Happy )

 

Kind Regards

Frank

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