Scheduled Refresh not showing

[aharward]

My scheduled refresh became disabled for some reason, and when I click the "schedule refresh" button, I get no response. The same is true when I trying to view the semantic model, and 'manage connections and gateways'. I'm wondering if there was a new update that disbled those screens, and how I can fix it. 

[v-nmadadi-msft]

Hi @aharward  ,

As we haven’t heard back from you, we wanted to kindly follow up to check if the solution provided by the community members for the issue worked. If our response addressed, please mark it as Accept as solution and click Yes if you found it helpful.

Thanks and regards

[v-nmadadi-msft]

Hi @aharward ,

I wanted to check if you had the opportunity to review the information provided. Please feel free to contact us if you have any further questions. If our responses has addressed your query, please accept it as a solution and give a 'Kudos' so other members can easily find it.

Thank you.

[Nithinr]

Hi @aharward , Provide the credentials again for connections in service. Edit credentials and re authenticate. schedule refresh will enable

[v-nmadadi-msft]

Hi @aharward 

May I ask if you have resolved this issue? If so, please mark the helpful reply and accept it as the solution. This will be helpful for other community members who have similar problems to solve it faster.

Thank you.

[v-nmadadi-msft]

Hi @aharward   ,
Thanks for reaching out to the Microsoft fabric community forum.

Scheduled refresh can be disabled if any data source lacks valid credentials. This often results in the inability to access the Schedule Refresh or Manage Gateways options.

Please check if the associated gateway might be misconfigured, offline, or outdated. This can prevent access to certain settings and disrupt scheduled refreshes.

@Jai-Rathinavel  made a valid point as well, Please try to implement their steps and check as well.

If this post helps, then please consider Accepting as solution to help the other members find it more quickly and consider giving a KUDOS. Feel free to reach out if you need further assistance.
Thank you

[aharward]

Thank you for you assistance. I did follow @Jai-Rathinavel 's advice. I also updated the gateway to the current version. The data will refresh if I do it manually, I just can't get to the settings to enable a scheduled refresh. I recorded my screen to demostrate, I not exactly sure the best way to share it. Any further guidance is appreciated.

[v-nmadadi-msft]

Hi  @aharward 
Thanks for reaching out to the Microsoft fabric community forum.

Please ensure the status shows online for the gateway

in manage connections and gateways.

Also check the status in connections

Please make sure the statuses are online for both these settings and check if you are able to configure schedule refresh

If this post helps, then please consider Accepting as solution to help the other members find it more quickly and consider giving a KUDOS. Feel free to reach out if you need further assistance.
Thank you

[Jai-Rathinavel]

Hi @aharward 

1. Please download the Model from Service.

2. Refresh it locally, then again Publish it to Power BI Service.

3. Now you would be able to configure the scheduled refresh

This should resolve your issue

Thanks,

Jai Rathinavel | LinkedIn

[aharward]

Thank you for the suggestion. I did download the model and republish it. Unfortuantely, nothing changed. It refreshes ok. I'm just not able to get into the settings to enable the scheduled refresh.

[nilimarodrigues]

Do you see the toggle switched to "On" in "Refresh" section in Settings? If the dataset is failing to refresh consecutively, Power BI disables the scheduled refresh.

[aharward]

Unfortuantely, no. When I click on "Settings" nothing happens. It acts like a dead link, or no link at all. The same is true when I click on "Schedule Refresh from the drop down".

[Deku]

Has someone taken ownership of the model? You should be able to see the owner in the semantic model settings

[aharward]

I am the owner.

[SamsonTruong]

Hi @aharward ,

Is it creating any error message?

Can you also trying doing this in an incognito window or clearing your browser cache?

If that doesn't work, can you try republishing the semantic model to the workspace?

If this helped, please mark it as the solution so others can benefit too. And if you found it useful, kudos are always appreciated.

Thanks,

Samson