Report Versions Differ By User Specific To A PC

[Anonymous]

Community,

Asking for information on the below issue we are experiencing:

When a user visits power BI online to review a report in the workspace, they are not seeing the latest publish of the report. This is particular to their PC, if they login on an alternative PC the see the correct version of the report. Any ideas on what could be causing this?

We tried to clearing the browser cache, this did not resolve the issue.

Thanks

[v-xicai]

Hi  @Anonymous ,

Does that make sense? If so, kindly mark my answer as a solution to help others having the similar issue and close the case. If not, let me know and I'll try to help you further.

Best regards

Amy

[v-xicai]

Hi @Anonymous ,

1.You may encounter issues if using Internet Explorer 10. You can look at the browsers support for Power BI and for Office 365.

2.If the dataset has a gateway, please check the gateway is online and be configured correctly. See:On-premises data gateway .

3.Check the schedule refresh configuration. See:Configure scheduled refresh.

4.Upgrade the gateway to the latest version.

5.Check if the user account is in the app workspace group or other specific groups now. Or the user account permission is changed. Check if grant them permission to the underlying dataset using "Manage permissions" option, add users.

You may resolve the issue via the troubleshooting link :https://docs.microsoft.com/en-us/power-bi/refresh-troubleshooting-refresh-scenarios .

Best Regards,

Amy

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.