Report Refresh Failure due to Gateway Error

[sanjyot_firke]

Hi Everyone,

We have en Enterprise Gateway installed for the Power BI reports.

Our gateway is a machine with 16gb of memory. 

However, we are facing recurrent report failures due to the below error.

Can anyone pelase help us to understand what the error is and the resolution for the error?

This is very critical for us as the team needs the data to do their analysis.

Regards

[Anonymous]

Hi @sanjyot_firke 

Is your problem solved, and if so, please mark the corresponding reply as a solution, which will help users with the same problem to better solve their problem.

Best Regards,

Jayleny

[sanjyot_firke]

Unfortunately not. It still persists.

However, we are trying few options and will update the ticket if anything works.

[sanjyot_firke]

Thank you @lbendlin for the response.

How can we increase the timeout period? Also not quite sure why the timeout might be happening.

The reports fetch data from power bi dataflows, which fetch the data from snowflake tables. The dataflows are refreshed before the reports. We are quite lost currently why this is happening.

Regards

[lbendlin]

If you get the error when fetching data from dataflows then you should raise a Pro ticket as dataflows (sadly) don't time out. 

If you get the error when pulling data from Snowflake then you can override the timeout settings in the connector (however that may only be possible for datasets).

[sanjyot_firke]

Hi @lbendlin 

Thank you once again for the response.

This is happening sporadically and causing issues. Will raise a ticket.

Regards

[lbendlin]

looks like your data source lost their patience and aborted the operation after hitting their timeout.