Refresh issue

[Anonymous]

Hi All,

I have imported table from Oracle db to power bi desktop. I have developed the report and published it to service and then scheduled the refresh.

While refreshing the report i faced below error.

the last refresh attempt failed because of an internal service error. this is usually a transient issue. if you try again later and still see this message, contact support.

Thanks in advance.

[v-luwang-msft]

Hi @Anonymous ,

Try the following solutions:

1 - Open the report(s) in PBI Desktop and clear the cache (file...options and settings... options)

2 - Refresh the data in the desktop and save.

3 - Open PBI Online and remove the associated dataset(s). Note - you'll need to remove the reports from any content packs before you can remove the reports and data from the online service. Also you might want to make a note of the (failed) refresh schedule you had before doing this so you can recreate it exactly.

4 - Hop back to PBI Desktop and publish the report from PBI Desktop to Online

5 - Hop back to PBI Online and set the refresh schedule back up

6 - Add the reports back into any apps or content packs.

Similar questions ,refer: https://community.powerbi.com/t5/Service/Refresh-Failed-Internal-Service-Error/m-p/381780 

Wish it is helpful for you!

Best Regards

Lucien

[GilbertQ]

Hi @Anonymous 

Can you confirm that you have got the latest version of the On-Premise Gateway installed?

[Anonymous]

Hi @GilbertQ ,

Thanks for your reply.

I have installed the latest version of on-premise gateway.
Please find the below attached error screenshot.

[GilbertQ]

Hi @Anonymous 

The error is indicating the credentials supplied are not right and need to be fixed!