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dsk
New Member

Refresh Failure Notifications not received to email , even after enabling Notification alert in Sett

Hi,

 

We have Enable Failure Notication email under "Refresh" is Setting for one of the Semantic model. But also none of my teammates received Refresh failure Notification.( We have checked Spam/Junk emails). It has impacted critical Reports wjich customers are using . Please help to find us root cause and fix of the issue

3 REPLIES 3
Anonymous
Not applicable

Hi @dsk  ,

 

Have you solved your problem? If so, can you share your solution here and mark the correct answer as a standard answer to help other members find it faster? Thank you very much for your kind cooperation!

 

Best Regards,
Zhu
Community Support Team

 

If there is any post helps, then please consider Accept it as the solution  to help the other members find it more quickly.
If I misunderstand your needs or you still have problems on it, please feel free to let us know. Thanks a lot!

Anonymous
Not applicable

Thans for the reply from lbendlin.


Hi @dsk ,

Failed to refresh but did not receive an email notification this is really troubling.

I have tested this by doing a scheduled refresh on a semantic model in import connection mode and setting Send refresh failure notifications to semantic model owner and my teammates. Unfortunately I am not reproducing your problem, I am getting emails when the scheduled refresh fails due to the offline data gateway. Are you saying that neither the semantic model owner nor other team members can receive emails?

Here are a couple of suggestions I've provided that may help you:

In your description you mention multiple semantic models, please make sure that the semantic model you enable to receive emails when a refresh fails is set correctly.

 

If you are using an email distribution list, make sure that the "Delivery Management" setting of the list allows external senders to send emails, as emails from the Power BI service are treated as external senders. 

If you have any other questions please feel free to contact me.

 

Best Regards,
Zhu
Community Support Team

 

If there is any post helps, then please consider Accept it as the solution  to help the other members find it more quickly.
If I misunderstand your needs or you still have problems on it, please feel free to let us know. Thanks a lot!

lbendlin
Super User
Super User

If you have a Pro license you can open a Pro ticket at https://admin.powerplatform.microsoft.com/newsupportticket/powerbi
Otherwise you can raise an issue at https://community.fabric.microsoft.com/t5/Issues/idb-p/Issues .

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