R Script Runtime Error (Issue only in Service, not in Desktop)

[Aribas]

Hello!

I am experiencing an issue when it comes to R visuals in published reports. The visuals run and display fine in PowerBI Desktop, but not in PowerBI Service where I get this message:  

Script Runtime Error

Please try again later or contact support. Details:

Activity ID: 

Request ID:

Correlation ID: 

Time: 

Service version: 

Client version: 

Cluster URI: 

From what I understand, it is a recurring issue from time to time. For example, similar questions are the following:

Power BI Service Script Runtime Error - Microsoft Fabric Community

https://community.fabric.microsoft.com/t5/Issues/R-Matrix-Visual-Script-Runtime-Error/idc-p/2464803

Issues when running a R Script - Microsoft Fabric Community

And the solution is to wait until the issue (known internal bug) gets fixed from the PowerBI Service side.

Is my understanding correct?

Thank you very much for your support!

[v-hashadapu]

Hi @Aribas, As haven’t heard back from you in a long while, we’re closing this thread per our follow-up policy. For any further discussions or questions, please start a new post in the Microsoft Fabric Community Forum — we’ll be happy to assist.

Thank you for being part of the Microsoft Fabric Community.

[v-hashadapu]

Hi @Aribas , Thank you for reaching out to the Microsoft Community Forum.

Could you please confirm if you have raised the support ticket and if the issue has been resolved after raising a support ticket? If a solution has been found, it would be greatly appreciated if you could share your insights with the community. This would be helpful for other members who may encounter similar issues.

Thank you for your understanding and assistance.

[Aribas]

I should also add that I checked the packages and all the known limitations when it comes to R script visuals in PowerBI and there seem to be NO conflicting issues.

[v-hashadapu · Accepted solution]

Hi @Aribas , Thank you for reaching out to the Microsoft Community Forum.

If all R packages used in your script are up-to-date, the R scripts used in your visuals are compatible with the PowerBI Service environment and no package conflicts or known limitations then the best next step is to report this issue to Microsoft Support, as it may be a bug or a backend issue. You can provide them with all the troubleshooting steps you've already taken, which will help them understand the issue better and provide a resolution.

Below is the link to create Microsoft Support ticket:
How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn

If this helped solve the issue, please consider marking it 'Accept as Solution' so others with similar queries may find it more easily. If not, please share the details, always happy to help.
Thank you.