Python visual - This visual cannot be rendered.

[samgreene1]

Hi,

Starting Monday or Tuesday, a Python visualization stopped working in the service.  To troubleshoot, I installed the June version of desktop, ensuring I am using Python 3.11 and supported Matplotlib/Pandas versions.  The report works on my desktop, but get an error on the service.  

There are no posted 'known issues' related to this. 

This visual cannot be rendered.

Please try again later or contact support. If you contact support, please provide these details

Simple 'Hello World' script to reproduce.  

# Paste or type your script code here:

import matplotlib.pyplot as plt

import pandas as pd

# Create a simple DataFrame

data = {'x': [1, 2, 3, 4, 5],

        'y': [10, 20, 15, 25, 30]}

df = pd.DataFrame(data)

# Plot the data

plt.figure(figsize=(6,4))

plt.plot(df['x'], df['y'], marker='o', linestyle='-', color='blue')

plt.title('Hello World Plot')

plt.xlabel('X Axis')

plt.ylabel('Y Axis')

plt.grid(True)

plt.show()

[v-pnaroju-msft]

Hi samgreene1,

We would like to check if you have raised a support ticket and received help from the PG team, who are the right people to resolve your issue, as it is beyond the support available in this forum. If you have contacted them, please share the details so that other members of the community can benefit.

Since this matter is outside the scope of this forum and has been open for a long time, we will now close this thread as per community guidelines. For any new questions or further discussion, you are welcome to start a new thread on the Microsoft Fabric Community Forum, where we will be glad to assist you.

Thank you for your cooperation and understanding.

[v-pnaroju-msft]

Hi samgreene1,

We are following up to inquire whether you have raised a support ticket and received assistance from the PG team, who are best equipped to address your query, as it falls outside the scope of support provided in this forum. If you have done so, kindly share the details for the benefit of the community.

Since this issue is beyond the scope of this forum and in accordance with community guidelines, we will proceed to close this thread, as it has remained open for a considerable period. For any further discussions or new queries, you are welcome to initiate a fresh thread on the Microsoft Fabric Community Forum, where we will be happy to assist you.

Thank you for your cooperation and understanding.

[v-pnaroju-msft]

Hi samgreene1,

Thank you for the update. We apologize for the inconvenience caused.

Since you are using a US Government (sovereign) tenant, which is different from a regular tenant, it has strong compliance requirements for U.S. government data sovereignty. Due to these compliance issues, Python visuals that previously worked in your environment may not be supported in sovereign cloud environments, as mentioned in the documentation. Because this feature is not supported, the support team might have closed your ticket.

From the nature of your query, it seems to be beyond the scope of assistance we can provide through this forum. For a detailed review and resolution, we suggest raising a support ticket and requesting help from the PG team, who are best suited to assist you.

We remain happy to help with any other questions within our scope.

Thank you for your understanding.

[v-pnaroju-msft]

Hi samgreene1,

We are following up once again regarding your query. Kindly confirm whether the issue has been resolved through the support ticket with Microsoft. If the issue has been resolved, we would be grateful if you could share the resolution or key insights here to assist others in the community.
In the event that we do not receive a response, we will proceed to close this thread. Should you require any further assistance in the future, we encourage you to reach out via the Microsoft Fabric Community Forum by initiating a new thread. We will be happy to assist you.

Thank you.

[v-pnaroju-msft]

Hi samgreene1,

We are following up to check whether you have raised the support ticket. If you have already done so, we kindly request you to share your feedback on the issue raised.
If a solution has been provided, we would appreciate it if you could share it with the community and mark it as the accepted solution. This will help others facing similar challenges and benefit the broader community.

Thank you

[v-pnaroju-msft]

Hi samgreene1,

Thank you for your follow-up. We understand that this situation is very frustrating, especially with important executive presentations coming up. We sincerely apologize for the inconvenience caused.

You are right that Python visuals worked earlier in your environment. However, after the latest update, Python visuals are no longer supported in Power BI Service for Sovereign Cloud tenants, including US Government regions where Fabric is not available.

Because this issue is important, we suggest you raise a support ticket for further investigation. You can do this by using the following link:
Microsoft Fabric Support and Status | Microsoft Fabric
Kindly confirm whether the proposed workaround has helped you resolve the issue.

Thank you.

[samgreene1]

We opened a ticket, and it was closed as not being supported.  Shameful. 

[samgreene1]

Here is an old version of the support page outlining sov / non-fabric workloads:  Learn which Python packages are supported - Power BI | Microsoft Learn

It was supported, but seemly not now because someone made an update to a documentation page.  There are no messages on message center. No blog posts, just broken visuals. 😖

[samgreene1]

This was working for the last year though.  Why was this restriction added without notice?  We have presentations to our Exec team next week and our CEO in 2 weeks and our solution has been unexpectedly broken.

[v-pnaroju-msft]

Thankyou, @GilbertQ, for your response.

Hi @samgreene1,

We appreciate your inquiry through the Microsoft Fabric Community Forum.

Thank you for your detailed explanation and for highlighting the recent issue concerning Python visuals. Based on the behavior observed and your confirmation that you are using a US Government (sovereign) tenant, this aligns with a known limitation in the Power BI Service. As per the attached documentation, Python visuals are not supported in sovereign cloud environments, including US Government tenants and regions where Microsoft Fabric is not yet available.

While your visual functions correctly in Power BI Desktop, this limitation within the service is expected for your environment.

Please follow the workaround steps below which might help to address the issue:

1. Recreate your chart using Power BI’s built-in visuals wherever possible for full compatibility with the service.
2. If supported in your tenant, R visuals may serve as an alternative for static-style plots.
3. Monitor Microsoft Fabric availability in your region to explore future native support through notebooks or pipelines.

If our response has been helpful, kindly mark it as the accepted solution and provide kudos. This will assist other community members facing similar issues.

Should you have any further queries, please feel free to contact the Microsoft Fabric Community.

Thank you.

[GilbertQ]

Hi @samgreene1 

Yes, that is correct. Unfortunately, awesome limitations we're using the sovereign cloud.

[samgreene1]

We are in the US Gov tenant, and noticed this 'limitation' and the page has an update date of 5/30: Py visuals are not supported in the service for Sovereign cloud customers and tenants in regions without Fabric availability.

Learn which Python packages are supported - Power BI | Microsoft Learn

That line is concerning. We are sovereign and do not have Fabric availability yet.