Problem with slicer rendering in Service. Multiple selection.

[LuisOrtizE]

I'm using a slicer to select year/month with the possibility of multiple selections. However, once the application was published, some users were able to multi-select, while others weren't. They all use the same browser and have the same permissions.

Any ideas?

BAD

    

OK.

[cengizhanarslan]

This happens probably because of the persistent filters that the users already have. Direct the users to reset the report as @MasonMA describes.

[MasonMA · Accepted solution]

You can have those who aren't try resetting the report in Service. There is button on top right corner. 

[LuisOrtizE]

Thank you very much, it works using the reset button.

[ibarrau]

Hi. Sometimes if you have it one way and then change it, users could still see the old report due to cookies or cache. Users should try private exploring or shift + F5 to confirm the error. If you still have the error, consider the alternative of using multiselect slicer (checks), no the "multiselect with ctrl".

I hope that helps,