Problem with loading report in Service

[Anonymous]

Hi, 

I have a problem with loading reports in Service.

I got this message:

"Couldn't load the model schema associated with this report. Make sure you have a connection to the server, and try again.
Please try again later or contact support. If you contact support, please provide these details."

[v-frfei-msft · Accepted solution]

Hi @Anonymous ,

What is your data source for the dataset? And which kind of connection did you use in your scenario? Import or direct query/ live connection. If you use direct query/ live connection, Please make sure you have configured the gateway successfully.  Also please have a check of the version of your data source , whether it is supported by direct query/ live connection.