Problem with giving access to users

[Anonymous]

Hi I try to give access to multiple users to one of our dashboards however they all receive the same message:

Unable to load the model

Please try again later or contact support. If you contact support, please provide these details

Activity ID: d7cc3e72-91bf-4860-afa1-a75e19f15429
Request ID: 43c3862f-c7cb-8f2b-0951-269a28f11795
Correlation ID: c3281781-2164-f833-1fd7-2b77c5333136
Time: Thu Aug 19 2021 10:22:40 GMT+0200 (Central European Summer Time)
Service version: 13.0.16577.55
Client version: 2108.1.07315-train
Cluster URI: https://wabi-north-europe-redirect.analysis.windows.net/

Can someone please help me?

[v-xulin-mstf]

Hi @Anonymous,

First, make sure you can access the report correctly yourself.

Please provide more details about sharing with others.
Please refer to the following cases to consider the restrictions of others' access permission.

In addition, if you set up RLS for the dataset, check the user's role.

If you still have some question, please don't hesitate to let me known.‌‌

Best Regards,

Link

Is that the answer you're looking for? If this post helps, then please consider Accept it as the solution. Really appreciate!

[arvindsingh802]

Have you implemented RLS in your model ?
If Yes, then check the roles for your users

If this post helps, then please consider Accept it as the solution, Appreciate your Kudos!

[PC2790]

Please recheck the licensing once.

As in if your workspace where your report or dashboard is residing should be back by premium capacity and then you will be share to the free users.

If you are sharing using the Pro license, then the other users also need to be Pro users

Refer Microsoft documentation:

Power BI licensing for users in your organization - Power BI | Microsoft Docs