PowerBI desktop theme no longer being applied in the service

[Dex8298]

Morning,

We have had a PowerBI desktop report that has been successfully published to the service for the last few years, this is using the Acterys theme. When published previously the visuals and theme all stayed the same, as of the last couple weeks when this is published to any workspace the theme is resetting back to white backgrounds, the visuals have a different formatting and any colours in charts are all different.

I've tried following guides on how to set themes in the service via the JSON file but there's no drop down option on the edit button to do this. I've tried the following:

• Deleting the report from the service and re-publishing, same issue
• Tried publishing to my own personal workspace to rule out it being a workspace issue, same issue
• Tried re-publishing to both workspaces via a backup of the desktop report file to see if that helps, same issue
• Tried changing the colour on one of the report pages by 1 digit in the hex code to see if that would trigger the update, same issue

I've really run out of ideas on this one as the PowerBI service guides don't seem to line up with the PowerBI Fabric service options available.

Screenshot from the desktop to show the colours it should be showing, this is a cut down version of the dashboard with context removed so wont line up perfectly with the online version, this is just to give an idea of what I am seeing:

The same visuals in PowerBI Service, note the missing numbers in the bottom, theme is different all over and the pie chart colours are different too - 

Any help is much appreciated!

[Dex8298]

Hi all,

I've raised a ticket with MS, this is a known issue and they're hoping to have this resolved by the 12th of October.

[Haise]

Hi Dex any update on this?

[Dex8298]

Hi Haise,

Our reports seemed to get their styling back some time over the weekend as the first report back to me was early Monday morning.

I've not had confirmation from MS about that yet, but will consider this resolved.

[v-jtian-msft]

Hi,3CloudThomas ,thanks for your concern about this issue.
And I would like to share some additional solutions below.
Hi,@Dex8298 .I am glad to help you.

We have been made aware of some recent feedback from users who are having issues with Power BI Service:

Report themes/fonts are changed in Power BI Service without user modification. When the theme has errors, it can still be applied to the report, the current version does not apply them when there are errors.

A more appropriate solution is currently provided:
Customers can fix their themes based on the file format of the record:
https://learn.microsoft.com/power-bi/create-reports/desktop-report-themes

URL:
Use report themes in Power BI Desktop - Power BI | Microsoft Learn

For similar issues, the Power BI team is currently actively working on it.
Could you please tell me if your issue is similar to the one I have provided as a possible problem (the body and visuals colors on Power BI Service and Desktop are being changed automatically), and if it is similar, then please try to modify the corresponding json file first, or use the officially provided theme for now.
If the problem you are experiencing does not match what I have described, could you provide more detailed information (including screenshots of the problem and what you have tried so far) to help pinpoint the problem. Thank you for your understanding.

I hope my suggestions give you good ideas, if you have any more questions, please clarify in a follow-up reply.
Best Regards,
Carson Jian,
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[3CloudThomas · Accepted solution]

you need to create a support ticket with microsoft.