Power BI reports not loading Showing message 'Loading your report'

[mtomova]

Hi,

Multiple users in my workplace are facing issues loading published Power BI reports.

There are no error messages, when a user opens a report (being from a published App or in a workspace) they see message 'Loading your report'

This does not seem to be an issue with the internet, because the users who have reported this are based in different offices across the UK.

Not all users in these offices are affected.

Does anyone know if there is a Power BI outage today?

I could not find anything online.

Thanks,

Maria

[AmiraBedh]

Hello Maria,

I'm sorry to hear that !

Did you verify if there are any ongoing service issues with Power BI that might be causing this problem ? You can check the current status of Power BI services by visiting the Microsoft Service Health Status page. 

If you have administrative access, you can check the service health in the Microsoft 365 admin center by following these steps:

• Sign in to the Microsoft 365 admin center.
• Navigate to Health > Service health.
• Look for any active issues related to Power BI.

To know more : tracking Power BI service health.

Try also to clear browser cache or trying to access the reports using a different web browser can help resolve the problem.

If the problem persists and no service outages are reported, I advise you to contact Microsoft Support for further assistance. You can create a support ticket through the Power BI Support page.

[mtomova]

Hi,

Yes, I have checked if there are any survice issues, but couldn't find any information.

Thanks for the other advise. I will check with our user who has adminstrative access and advise where they can raise a ticket.

Thanks,

Maria

[V-yubandi-msft · Accepted solution]

Hello @mtomova ,

Thank you for the update.  It's good to hear that your admin is looking into the service health.

Meanwhile, here are a few things you can try to resolve the issue.

1. Open the report in Incognito/InPrivate mode - This can bypass any cached data that might be causing trouble.
2. Verify user permissions - Ensure the affected users have the correct permissions in Power BI Service [check under "Manage Permissions" in the workspace]
3. Use a different browser -  Sometimes, the issue might be specific to the browser you're using.

Since this problem is affecting some users but not everyone, it might be related to permissions or browser settings instead of a service-wide problem. If your admin doesn't find any issues with the service, it would be wise to raise a Microsoft Support ticket for a detailed investigation.

Thank you for your inputs @AmiraBedh & @lbendlin .

To raise a support ticket for Fabric and Power BI, kindly follow the steps outlined in the following guide: How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[mtomova]

Hi,

thank you for the advise.

Once I get in touch with the affected users from yesterday I will test using a different browser, clearing the cache, opening in incognito tab options.

Many thanks,

Maria

[lbendlin]

If you can reproduce it reliably - raise a ticket.

If you have a Pro license you can open a Pro ticket at https://admin.powerplatform.microsoft.com/newsupportticket/powerbi
Otherwise you can raise an issue at https://community.fabric.microsoft.com/t5/Issues/idb-p/Issues .