Forum Discussion

mtomova's avatar
mtomova
Helper III
1 year ago
Solved

Power BI reports not loading Showing message 'Loading your report'

Hi,   Multiple users in my workplace are facing issues loading published Power BI reports. There are no error messages, when a user opens a report (being from a published App or in a workspace) th...
  • V-yubandi-msft's avatar
    V-yubandi-msft
    1 year ago

    Hello mtomova ,

    Thank you for the update.  It's good to hear that your admin is looking into the service health.

    Meanwhile, here are a few things you can try to resolve the issue.

    1. Open the report in Incognito/InPrivate mode - This can bypass any cached data that might be causing trouble.
    2. Verify user permissions - Ensure the affected users have the correct permissions in Power BI Service [check under "Manage Permissions" in the workspace]
    3. Use a different browser -  Sometimes, the issue might be specific to the browser you're using.

    Since this problem is affecting some users but not everyone, it might be related to permissions or browser settings instead of a service-wide problem. If your admin doesn't find any issues with the service, it would be wise to raise a Microsoft Support ticket for a detailed investigation.

     

    Thank you for your inputs AmiraBedh & lbendlin .

     

    To raise a support ticket for Fabric and Power BI, kindly follow the steps outlined in the following guide: How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn

     

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.