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pazimp
New Member

Power BI Gateway appears offline due VPN

Hi all!
I am using Power BI across several years.
This week I began to use a VPN soft in my computer. Due this, the gateway now always cannot be reached and I have to update my dataset by Power BI Desktop and after publish it.

Anyone knoes how to solve this issue?

Thanks!

1 ACCEPTED SOLUTION
Anonymous
Not applicable

Hi, @pazimp 

Make sure your VPN configuration allows traffic to Power BI Gateway. Some VPNs block certain types of traffic by default. Also make sure your Power BI Gateway is up to date. As lbendlin said, gateways can't manage VPN connections. You can refer to the following documents:

Troubleshoot gateways - Power BI | Microsoft Learn

 

Troubleshoot the on-premises data gateway | Microsoft Learn

 

Guidance for deploying a data gateway for the Power BI service - Power BI | Microsoft Learn

 

How to Get Your Question Answered Quickly

Best Regards

Yongkang Hua

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

2 REPLIES 2
Anonymous
Not applicable

Hi, @pazimp 

Make sure your VPN configuration allows traffic to Power BI Gateway. Some VPNs block certain types of traffic by default. Also make sure your Power BI Gateway is up to date. As lbendlin said, gateways can't manage VPN connections. You can refer to the following documents:

Troubleshoot gateways - Power BI | Microsoft Learn

 

Troubleshoot the on-premises data gateway | Microsoft Learn

 

Guidance for deploying a data gateway for the Power BI service - Power BI | Microsoft Learn

 

How to Get Your Question Answered Quickly

Best Regards

Yongkang Hua

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

lbendlin
Super User
Super User

Gateways need direct line of sight to the on-premise data sources. They cannot manage VPN connections.

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