Org App Couldn't Load Report

[paivers]

We have an Org App successfully running, with content displaying based on reports copied from other workspaces (the App owner has build and share right on the semantic model).   It is working well for most users, however one use gets a warning triangle icon on the report saying "Couldn't load this report. Try refreshing your browser window".  It works second time in. so all the permissions must be correct.  Any idea what causes this?

[v-csrikanth]

Hi @paivers 
I wanted to follow up since I haven't heard from you in a while. Have you had a chance to try the suggested solutions?
If your issue is resolved, please consider marking the post as solved. However, if you're still facing challenges, feel free to share the details, and we'll be happy to assist you further.
Looking forward to your response!

Best Regards,
Community Support Team _ C Srikanth.

[v-csrikanth]

Hi @paivers 

We haven't heard from you since last response and just wanted to check whether the solution provided has worked for you. If yes, please Accept as Solution to help others benefit in the community.
Thank you.

If the above information is helpful, please give us Kudos and mark the response as Accepted as solution.
Best Regards,
Community Support Team _ C Srikanth.

[v-csrikanth]

Hi @paivers 

I wanted to follow up since I haven't heard from you in a while. Have you had a chance to try the suggested solutions?
If your issue is resolved, please consider marking the post as solved. However, if you're still facing challenges, feel free to share the details, and we'll be happy to assist you further.
Looking forward to your response!

Best Regards,
Community Support Team _ C Srikanth.

[v-csrikanth · Accepted solution]

Hi @paivers 

Organizational Apps are designed specifically to abstract underlying complexities, so that end users can consume reports without needing direct access to the underlying datasets or workspaces. Documentation clearly states that only the app publisher should require Build permission on the dataset, while end users should not.
End users should not need Build access to the dataset or upstream sources. If a report loads after refreshing or retrying, it’s usually not due to permission issues—otherwise it would consistently fail.

Here are the few workaround that might works:

• After publishing or updating the app, allow a brief period (e.g., 1–2 minutes) before having users access it. This ensures that the report and model are fully initialized.

• While supported, cross-workspace dependencies may cause unpredictable behavior during loading. Consider publishing dependent datasets and reports into the same workspace if you're seeing recurring load errors.

• Ensure that the dataset isn't being accessed while a scheduled refresh is actively running, which could result in temporary unavailability.

• If you're using an on-premises data gateway, monitor it for performance issues or failures that could delay report loading.

Best Regards,
Community Support Team _ C Srikanth.

[v-csrikanth]

Hi @paivers 
Sorry for the late response.

• Assign the user direct access to the dataset in the original workspace where the report was created.

• Re-share the app with the user after confirming report and dataset permissions.

• Embed the report again in the app to refresh metadata associations.

• Instruct users to access the app directly from the Power BI service instead of via shared links or bookmarks.

• If the report uses large datasets or complex visuals, optimize report performance by aggregating data or simplifying visuals.

• Monitor the app access logs for patterns or delays, and consider republishing the app if issues persist.

If the above information is helpful, please give us Kudos and mark the response as Accepted as solution.
Best Regards,
Community Support Team _ C Srikanth.

[paivers]

Thanks, but doesn't the first item defeat the purpose of org app security where only the app publisher needs build access to the orginal model and report.  This contradicts the document, and becomes unmanagable at an enterprise level if you need to provision secutiry for the entire lineage.

[pborah]

This is more than lilkely a browser issue or an issue with your internal org network. Try doing a browser trace as the error happens. Might provide more insights.