On-premise Data Gateway issue - Failed to update gateway details

[pvasrao]

Hi,

Getting below error while connecting the gateway, Could some one help me how to resolve.

Failed to update gateway details. Please try again.
This request operation sent to net.pipe://localhost/powerbi/gatewayconfiguration/service did not receive a reply within the configured timeout (00:01:00). The time allotted to this operation may have been a portion of a longer timeout. This may be because the service is still processing the operation or because the service was unable to send a reply message. Please consider increasing the operation timeout (by casting the channel/proxy to IContextChannel and setting the OperationTimeout property) and ensure that the service is able to connect to the client.

Regards

Vasanth

[v-qiuyu-msft]

Hi @pvasrao,

In your scenario, did your environment requires proxy to access the internet. If that is a case, please configure the proxy follow this article: Configuring proxy settings for the On-premises Data Gateway.

In addition, you can restart on-premises data gateway services, and remove older gateway config file if you have installed gateway on this computer before. for more information, please refer to this article: Troubleshooting the On-Premises Data Gateway.

If you have any question, please feel free to ask.

Best Regards,
Qiuyun Yu