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pvasrao
Frequent Visitor

On-premise Data Gateway issue - Failed to update gateway details

Hi,

 

Getting below error while connecting the gateway, Could some one help me how to resolve.

 

Failed to update gateway details. Please try again.
This request operation sent to net.pipe://localhost/powerbi/gatewayconfiguration/service did not receive a reply within the configured timeout (00:01:00). The time allotted to this operation may have been a portion of a longer timeout. This may be because the service is still processing the operation or because the service was unable to send a reply message. Please consider increasing the operation timeout (by casting the channel/proxy to IContextChannel and setting the OperationTimeout property) and ensure that the service is able to connect to the client.

 

Regards

Vasanth

 

 

1 REPLY 1
v-qiuyu-msft
Community Support
Community Support

Hi @pvasrao,

 

In your scenario, did your environment requires proxy to access the internet. If that is a case, please configure the proxy follow this article: Configuring proxy settings for the On-premises Data Gateway.

 

In addition, you can restart on-premises data gateway services, and remove older gateway config file if you have installed gateway on this computer before. for more information, please refer to this article: Troubleshooting the On-Premises Data Gateway.

 

If you have any question, please feel free to ask.

 

Best Regards,
Qiuyun Yu

 

 

 

 

Community Support Team _ Qiuyun Yu
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