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Fiona_Wu
Regular Visitor

No usage data For Usage Metrics Report

‎05-30-2023 09:53 PM

Hi there

I created a usage metrics report using the admin account and encountered the error 'No usage data' as below:

Fiona_Wu_0-1685508077207.png

 I deleted the dataset of the report and recreated it but had the same error, I checked the datasets setting and got the errors as following:

1. There was an error when processing the data in the dataset,The credentials provided for the UsageMetricsDataConnector source are invalid.

Fiona_Wu_5-1685508451858.png

2. Failed to test the connection to your data source. Please retry your credentials.

Fiona_Wu_2-1685508262605.png

 

I tried to edit credentials,signing in with admin account and got the error 

Failed to update data source credentials: The credentials provided for the UsageMetricsDataConnector source are invalid. 

 

Fiona_Wu_7-1685508619825.png

 

Could anyone advise how to solve this problem? Thanks

 

 

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