No data retrieved from exchange data source upon refresh from power bi service

[redaho]

Hi,

I have a report and one of my visuals ( a table) takes its source from my exchange mailbox.

When I refresh this table from Power BI desktop I get the data without issue as shown below:

However, when I refresh my report from Power BI service, the refresh goes well, but when I check the report, I see an empty table

Anyone experienced this issue before? Any workaround?

Thanks a lot

R

[Anonymous]

Hi,

This post is quite old, but I actually face exactly the same issue using an Exchange source.

Did you manage to resolve this problem ?

Everything is fine on PowerBI Desktop. I can refresh my data without any problems.

When I publish on PowerBI Service, I got the same data as the one on Desktop, but as soon as I refresh on PowerBI Service, all the data I had disappear, and I just get empty tables.

I'm using an OAuth2 authentication.

An interesting thing is that when connecting with OAUth2 on PowerBI Service, I have to log on microsoftonline.com afterwards.

On PowerBI Desktop, I'm using Exchange to connect. When using "Microsoft account", I don't retrieve any data either on the Desktop.

Does anybody have an idea on how to resolve this problem ?

Parameters :

Tables after refresh on PowerBI Service:

[v-jiascu-msft]

Hi @redaho,

Did you check the refresh history in the Settings? If it's possible you sign in another account?

Best Regards,

Dale

[redaho]

Hi Dale,

Thanks for your reply.

I have tried creating a report, with a single data source (Exchange online). I published the report and went to PBI service where I verified the credentials. The email address there was correct and I authenticated using OAuth2 with success

I then refreshed the report from PBI service. The result was a blank table (same than the one I shared in my first email)

Hence I don't think it's due to the sign in to another account.

Thanks,

R

[v-jiascu-msft]

Hi @redaho,

That's quite weird. Did you apply any filters? I would suggest you open a support ticket here.

Best Regards,

Dale