Metadata errors

[fgarbagna]

Hi All, 

I returned the below error: 

Something went wrong. 
Please try again later.

TECHNICAL DETAILS 
Power BI was unable to read the application metadata. Please check the PowerBI service status in the below support page and try again later.

Date and Time: 2019-12-10 09:10:08Z

ActivityId: 31e414d1-870a-465d-b346-54653a1a0cef

Go to support page

This happens when in LAN in WIFI I don't have this issue.

any suggestion? 

[v-diye-msft]

Hi @fgarbagna 

If my above post helps, could you please consider Accept it as the solution to help the other members find it more quickly. thanks!

[v-diye-msft · Accepted solution]

Hi @fgarbagna 

1. Please clear browser cache then access the Power BI service again. Or you can press Ctrl +F5 to refresh the browser page to test again. 

2. Change the explorer using Chrome/Firefox instead. related post refers to :

https://community.powerbi.com/t5/Issues/power-bi-was-unable-to-read-the-application-metadata/idi-p/6... 

Also please check if the issue only happens to yourself or all users in your organization.

Please test again. If you are still not able to access the Power BI service, please create a support ticket to get help.