Line Chart - Line Not Updating

[TheFvan]

Hello All,

I can normally resolve any issues by following existing threads here, but this one has me well and truly stumped:

The lines on a number of line charts on an existing report have stopped responding to filter selections, however the dots and data labels that appear when hovering are correct:

This issue is only present online, the desktop app works perfectly fine. I've tried refreshing the data in the latest version of the desktop app and publishing again, tried deleting and recreating the chart, but no luck so far.

The most bemusing part is that there are still a couple of line charts in the report that do respond to filter selections, no real difference in their configuration.

Any ideas?

[MattAllington]

Try building the chart again from scratch and see what happens. I have noticed that sometimes when there are changes to the meta data and structure, that the files do not refresh properly.  If this fixes it, just remove the chart objects from your visual and add them back.

Let me know if it fixes it

[TheFvan · Accepted solution]

Thanks for the advice Matt, I had tried that and did try again to no avail.

Here's the best part - I've just checked again and the chart is now updating (no changes since the issue was reported). This would narrow it down to a potential issue with the data being utilised by the chart, or a temporary back-end issue.