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Anonymous
Not applicable

Image not display in subscription email - This visual does not support exporting

‎04-18-2018 06:47 AM

Hi,

 

I built a dashboard, published and subcribed. However, in the subscription email, the custom visual cannot display ( it works well on desktop and web). Can you please help to see what the issue is? much appreciated!

 

Regards,

Josh

 

Custom Visual name: GapAnalysis.0.1.4

 

Screenshot below:

PBI Visual Bug.pngPBI Visual Bug 2.PNG

 

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v-qiuyu-msft
Community Support
Community Support

‎04-22-2018 08:08 PM

Hi @Anonymous,

 

From this article: 

 

Email subscriptions do not support most custom visuals. The one exception is those custom visuals that have been certified.

 

As the custom visual GapAnalysis.0.1.4 is not certified according to this article, what you got is expected. 

 

Best Regards,
Qiuyun Yu 

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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v-qiuyu-msft
Community Support
Community Support

‎04-22-2018 08:08 PM

Hi @Anonymous,

 

From this article: 

 

Email subscriptions do not support most custom visuals. The one exception is those custom visuals that have been certified.

 

As the custom visual GapAnalysis.0.1.4 is not certified according to this article, what you got is expected. 

 

Best Regards,
Qiuyun Yu 

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Message 3 of 4
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Anonymous
Not applicable
In response to v-qiuyu-msft

‎04-24-2018 04:53 AM

Thank you so much @v-qiuyu-msft!

Message 4 of 4
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Anonymous
Not applicable

‎04-20-2018 06:25 AM

Anyone experiencing the same issue?

Message 2 of 4
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