I can't access app.powerbi.com

[cicinguyen]

I cannot access app.powerbi.com. It only show the logo.

I'm from Vietnam. Does anyone experience the same thing right now? Or is it just me?

[connect · Accepted solution]

Hi there, 
Some times it may happen due to server down from Microsoft end and for that you can use the following link to check:

However, this may also happen due to browser cache or the broswer you are using. For this, please do check the following link where v-nuoc-msft has mentioned some valuable tips: 

Solved: Re: Power BI browser performance - Microsoft Fabric Community


Lastly, here is somethign from Microsoft: 

https://learn.microsoft.com/en-us/power-bi/fundamentals/power-bi-browsers/?wt.mc_id=MVP_356016

I hope this will help you!!

Overall, best browswer to be used is 

• Microsoft Edge

and I'll suggest to avoid google chrome as that is coming with a lot of security issues. 

[cicinguyen]

Thank you for the details!

[cicinguyen]

Hello again, it acttualy worked for like haft an hour. Now it goes back to the logo. 

[dharmendars007]

Try to open it in incognito mode

[cicinguyen]

It works. What can I do with the normal mode?

[cicinguyen]

It works. Thank you!

[dharmendars007]

Hello @cicinguyen 

Request you to please mark it as solution/answer and give kudos.

Thank You

Dharmendar S

[dharmendars007]

Hello @cicinguyen , 

Request you to clear browser cache and try again, if the issue persist please share us the screnshot to help further..

If you find this helpful , please mark it as solution and give kudos
 

Thank You

Dharmendar S

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