Solved: Re: How to find where the gateway is installed?

edubcardoso · ‎10-28-2022

Hello everyone!

I have a client who recently cleaned up his computer and deleted the gateway.

Unfortunately I don't know in which folder the gateway was installed.

Is there any way to find out the folder where it was installed from my side ?

Sorry if this is a stupid question, but I don't usually install the gateways.

Thanks 🙂

Tutu_in_YYC · ‎10-28-2022

I dont think you need to find in which folder it was installed. If you have the Recovery Key, you can just reinstall the gateway on the computer and restore the existing gateway.

If you dont have the recovery key, easiest is delete the existing one in the gateway admin center and setup a new gateway.

Hope this helps

View solution in original post

Tutu_in_YYC · ‎10-28-2022

I dont think you need to find in which folder it was installed. If you have the Recovery Key, you can just reinstall the gateway on the computer and restore the existing gateway.

If you dont have the recovery key, easiest is delete the existing one in the gateway admin center and setup a new gateway.

Hope this helps