How can I setup schedule refresh failure mail for a non organizational user

[heenashrimali2]

Hi 
I setup an on-pemise data gateway to access MySQL database.
Next i set the schedule refresh for the dataset where i tried to set the failure mails .
Initially I wasn't allowed to add a non-organizational user email but later it did.
but the mail are only sent to the dataset owner.
i tried adding those email user (non-organizational user) to the gateway administrator and it showed me the following error message:
Something went wrong
One or more users were not found within your organization. Please remove those users and try again.
Please try again later or contact support. If you contact support, please provide these details.
Activity ID: 5f715cff-e13f-4423-b77c-5a9299da42e4
Request ID: 9d5a61b8-e3b9-f72f-cc15-13da60911cc3
Correlation ID: 626d4e82-60f8-2129-dc88-5277b7cdd8d9
Status code: 400
ecsCorrelationId: 5f715cff-e13f-4423-b77c-5a9299da42e4
Time: Tue Aug 04 2020 15:52:14 GMT+0530 (India Standard Time)
Service version: 13.0.14015.65
Client version: 2007.4.02174-train
Cluster URI: https://wabi-india-central-a-primary-redirect.analysis.windows.net/


Can someone help me out with how i can set mail alert for non-organization user too.
 

[V-lianl-msft · Accepted solution]

Hi @heenashrimali2 ,

If you share a dashboard with a colleague outside of your tenant, you can't also create a subscription for that colleague unless the dashboard sits in a Premium workspace or app. 

You can try to invite external users and set up email alerts for them.

https://docs.microsoft.com/en-us/power-bi/admin/service-admin-azure-ad-b2b 

https://docs.microsoft.com/en-us/power-bi/collaborate-share/service-report-subscribe 

Best Regards,
Liang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Greg_Deckler]

You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".