Gateway problem

[Anonymous]

Hi

I have installed an on-premisis gateway- It is online and all connections are online too:

Gateway

I am using this gateway to refresh, and everything seems fine:

But when I try to refresh, I get an error, saying that my PERSONAL gateway is offline:

Error

Everything worked until November 8th. I have been running good for over a year, but suddenly this happens. 

Does anybody know why? And how to resolve the issue?

Thanks!

[v-danhe-msft · Accepted solution]

Hi @Anonymous,

Based on my research, I suggest you download the latest version of on-premises data gateway (personal mode)(Version:3000.0.144.3) in below link:https://www.microsoft.com/en-us/download/details.aspx?id=55768

And reset your configuration of your personal getway and refresh your reprot to test again.

Regards,

Daniel He

 

[v-danhe-msft]

Hi @Anonymous,

Could you please tell me if your problem has been solved? If it is, could you please mark the helpful replies as Answered?

Regards,

Daniel He

[GilbertQ · Accepted solution]

Hi @Anonymous

It could be failing because it is an older version of the Gateway, whilst you have updated the version of Power BI Desktop.

So there will be a mismatch between your Gateway's mashup engine and your Power BI Desktop Mashup Engine.

By installing the latest version it should resolve this.

[v-danhe-msft · Accepted solution]

Hi @Anonymous,

Based on my research, I suggest you download the latest version of on-premises data gateway (personal mode)(Version:3000.0.144.3) in below link:https://www.microsoft.com/en-us/download/details.aspx?id=55768

And reset your configuration of your personal getway and refresh your reprot to test again.

Regards,

Daniel He

 

[Seth_C_Bauer]

@Anonymous When is the last time you updated the gateway?