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Gateway Issues

I am unable to connect to my data gateway even though it says it is available and online. This is the exact error I get:


Activity ID: c748332b-e88b-4074-882f-a8b4d3968502
Request ID: 3f1ed16a-18fd-9a74-4644-3db4e5e9c9d9
Correlation ID: 7927ea59-1c68-bb4d-f216-f8a344a59304
Status code: 400
Time: Mon Jan 16 2023 14:42:02 GMT-0600 (Central Standard Time)
Service version: 13.0.19679.83
Client version: 2212.2.11664-train
Cluster URI:


Is anyone else having this gateway issue? Any reports I published today are all experiencing this but reports published before today are able to refresh and are connected to the gateway.

Super User
Super User


Can you ensure that you have got the latest version of the gateway installed?


And then can you log into the On-Premise Gateway server to make sure it says it is successful?

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