Flow Refresh Dataset - App/Report Subscription Email not Sending to Users

[pb1051]

When using a Flow to Refresh a Dataset, the users subscribed to the App/Report are not receiving the subsciption email after a dataset refreshes.

[pb1051]

There was actually a randomly created column in my dataset that needed to be cleared up. I republished my report after resolving this. I then set the subscription to be on the data refresh. When the user dropped their file the Flow triggered and the subscription email came thorugh!

Please mark as resolved.

[v-diye-msft]

Hi @pb1051 

1. We need to verify if you are a pro trial user. Currently, pro trial user can't get any emails. Also make sure the receiver in the same domain as yours.

2. Please check that if you hit any limitations described in this article. Also check that if your company email filter blocks the emails from  no-reply-powerbi@azureemail.microsoft.com. There is a similar thread for your reference.

3. Please kindly rebuild the subscription and test again.

Please keep me updated if it works.

[venal · Accepted solution]

@pb1051 

Please refer the Pre-requisites and check for "Limitations".

If it is not the case, please raise a support ticket for investigation and share the same here for reference.

If this post helps, then please consider Accept it as the solution to help the other members find it more

If this post was helpful may I ask you to mark it as solution and give it some kudos?

[GilbertQ]

Hi there

How is the subscription set up?

Is it a timed subscription or on dataset refresh?

Also you only get email subscriptions once a day.

[pb1051]

@GilbertQ 

Hi, thanks for your post. It WAS set to send the subscription upon data refresh. It was working fine before I started using the Flow to automate the refresh. I have changed it to a static subscription for now until I resolve the incident.

@venal/ @v-diye-msft 

We are a Premium license holding company. I am a fully licensed publisher. The subscription emails worked (so not a spam filter issue) until I changed the data to refresh with a Flow that recognizes when a file has been dropped in a SharePoint folder.

I will open a ticket.