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ShawnGarner
New Member

Filter truncating list of values for one user but not others

I have a page-level filter based on a field with many possible values.  Most users can scroll all the way to the bottom of the list when using basic search, while for one user the list is truncated alphabetically at 'alt-'.  When she adds text to the search function on that filter she can see values that are alphabetically later, but the list of values is still truncated if there are enough values returned.  Any idea why this is affecting only one user and how to solve?

 

1 ACCEPTED SOLUTION
v-zhangti
Community Support
Community Support

Hi, @ShawnGarner 

 

It's possible that the issue is related to the user's browser or device settings, or it could be a permissions issue within the application. Here are some steps you can take to troubleshoot the issue:

  • 1. Check the user's browser and device settings to see if there are any restrictions or limitations that could be causing the issue.
  • 2. Check the user's permissions within the application to ensure that they have the same level of access as other users.
  • 3. Try clearing the user's cache and cookies to see if that resolves the issue.
  • 4. If the issue persists, try resetting the user's password and having them log in again to see if that resolves the issue.

 

Best Regards,

Community Support Team _Charlotte

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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1 REPLY 1
v-zhangti
Community Support
Community Support

Hi, @ShawnGarner 

 

It's possible that the issue is related to the user's browser or device settings, or it could be a permissions issue within the application. Here are some steps you can take to troubleshoot the issue:

  • 1. Check the user's browser and device settings to see if there are any restrictions or limitations that could be causing the issue.
  • 2. Check the user's permissions within the application to ensure that they have the same level of access as other users.
  • 3. Try clearing the user's cache and cookies to see if that resolves the issue.
  • 4. If the issue persists, try resetting the user's password and having them log in again to see if that resolves the issue.

 

Best Regards,

Community Support Team _Charlotte

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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