Filled Map not working with Chile - PowerBiService

[AnaRibas]

Using the "Map Filled" component for Brazil, Turkey, Argentina, Spain,Colombia, Vietnam the component working wll. But when I'm using Chile as location data the map working on Desktop Version, but not working when I publish the dasboard on Workspace. Could someone help me?

Desktop version:

Service (publish on Workspace)

[wizman]

Same here. Everywhere else seems to work except Chile

[Anonymous]

Thanks for the reply from collinq.

Hi @AnaRibas ,

Could you try listing all the regions of Chile?

Arica and Parinacota Region
Tarapacá Region
Antofagasta Region
Atacama Region
Coquimbo Region
Valparaíso Region
O'Higgins Region
Maule Region
Ñuble Region
Biobío Region
Araucanía Region
Los Ríos Region
Los Lagos Region
Aysén Region
Magallanes and Chilean Antarctica Region
Santiago Metropolitan Region

Here are my test results.

Power BI Desktop:

Power BI Service:

Best Regards,
Zhu
Community Support Team

If there is any post helps, then please consider Accept it as the solution  to help the other members find it more quickly.

[collinq]

Hi @AnaRibas ,

Have you confirmed that you have the latest and greatest Power BI Desktop and the latest gateway installation and everything is updated?  (Tehnically gateway shouldn't affect this...but.....)

Also, how are you feeding the data?  According to this article (Create and use filled maps (choropleth maps) in Power BI - Power BI | Microsoft Learn) 

Map data can be ambiguous. For example, there's a Paris, France, but there's also a Paris, Texas. Geographic location data is often stored in separate columns with one column for city names and another column for the corresponding state or province. When you supply Bing with only one column of data, such as for the city name, Bing might not distinguish data for one city location from another of the same name.

If your semantic model already contains latitude and longitude data, Power BI has special fields to help make the map data unambiguous. You can drag the field that contains your latitude data onto the Latitude section on the Visualizations > Build visual pane. You can use this same approach for your longitude data.

Since it does work in Desktop and not service could it be something simple in the Service version like a filter/slicer that is preventing it from displaying?

I found this (but, I think that this would be for DESKTOP and not for Service....but, maybe the firewall is doing something here???):

The documentation currently lists three URLs that Power BI’s Map and Filled Map need access to. In addition, some custom visuals use Bing Maps as well. Allowing these URLs could also help diagnose possible problems with visuals like the Route Map, Flow Map, and more.

• https://dev.virtualearth.net/REST/V1/Locations
• https://platform.bing.com/geo/spatial/v1/public/Geodata
• https://www.bing.com/api/maps/mapcontrol

You might want to convert it from a filled map to the newer Azure map and see if you get better results: Convert Map and Filled map visuals to an Azure Maps visual - Microsoft Azure Maps Power BI visual | ...

But, note this:

If using the Azure Maps Geographic API endpoints, your firewall may need to be updated to allow access to the Azure Maps platform using either or all of the following URLs:

• https://atlas.microsoft.com
• https://us.atlas.microsoft.com
• https://eu.atlas.microsoft.com

Let us know if any of these solutions help you out!

[AnaRibas]

Hi @collinq!

With regard to the versions of Desktope and the gateway, yes, I've checked and everything is on the latest version.

Regarding the firewall, I don't think it's the problem, because the map works for other regions as detailed above, I believe that if it were a firewall it wouldn't work. And even if I test access on a network without a firewall, the problem remains.

The test page I created doesn't have any filters or slicers, so this doesn't seem to be a problem either.

Regarding the use of Latitude and Longitude, when I use this, the map has ‘dots’ in the regions and I need the whole country to be filled in 😞

As the dashs are already in production, I don't want to change the component at the moment, my question is more if there is a solution using this same component.