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slyfox
Helper II
Helper II

Failed datarefresh

Hello,

faced with unclear datarefresh issue:

Show
Scheduled‎8‎/‎31‎/‎2016‎ ‎09‎:‎30‎:‎05‎8‎/‎31‎/‎2016‎ ‎10‎:‎04‎:‎43FailedThere was an error when processing the data in the dataset.
Show
Scheduled‎8‎/‎31‎/‎2016‎ ‎07‎:‎30‎:‎14‎8‎/‎31‎/‎2016‎ ‎07‎:‎42‎:‎15Completed

 

The same date, no one do not change data.

The reason for this:

Processing error:The operation was cancelled by the user.
Cluster URI:WABI-WEST-US-redirect.analysis.windows.net
Activity ID:bf85679c-f211-4d9f-8598-58d4275e850e
Request ID:6a30b579-3bf4-4d21-8278-731cb155b227
Time:2016-08-31 07:04:43Z

 

I'm hundred percent sure that no one from my users even do not know how to do that.

3 REPLIES 3
v-micsh-msft
Employee
Employee

Hi slyfox,

Yes the error seems to be a little odd to me also. Please try to take a manual refresh and see if the refresh could be completed.

Scenarios regarding the error message that I could think out are the followings:

  1. Under Data refresh page in Power BI, refresh is canceled;
  2. At the Data source side, the data access request has been rejected;

By the way, the time of error message posted is 2016-08-31 07:04:43Z, could you please also share the error details for the one which the time is ‎8‎/‎31‎/‎2016‎ ‎10‎:‎04‎:‎43?

For troubleshooting, please check your data source connectivity, also the gateway settings under Power BI service.

If your data source side has configured any audit policy, then please also take a look at the related logs.

In addition,  consider take use of Fiddler or F12 developer tools to capture a refresh trace, for further investigation.

Regards

Hello Michael_Shao,

here is a log

exist a way to get a log from On-premises data gateway?

 

 
Show
Scheduled‎8‎/‎31‎/‎2016‎ ‎11‎:‎30‎:‎01‎8‎/‎31‎/‎2016‎ ‎11‎:‎43‎:‎40Completed 
Show
On demand‎8‎/‎31‎/‎2016‎ ‎10‎:‎29‎:‎17‎8‎/‎31‎/‎2016‎ ‎10‎:‎42‎:‎47Completed 
Hide
Scheduled‎8‎/‎31‎/‎2016‎ ‎09‎:‎30‎:‎05‎8‎/‎31‎/‎2016‎ ‎10‎:‎04‎:‎43FailedThere was an error when processing the data in the dataset.
Hide details
Processing error:The operation was cancelled by the user.
Cluster URI:WABI-WEST-US-redirect.analysis.windows.net
Activity ID:bf85679c-f211-4d9f-8598-58d4275e850e
Request ID:6a30b579-3bf4-4d21-8278-731cb155b227
Time:2016-08-31 07:04:43Z
Show
Scheduled‎8‎/‎31‎/‎2016‎ ‎07‎:‎30‎:‎14‎8‎/‎31‎/‎2016‎ ‎07‎:‎42‎:‎15Completed 

Hi slyfox,

Please follow the article below to check the related logs for On-premises data gateway:

Troubleshooting the On-Premises Data Gateway

 

Regards

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