Fabric Subscription

[Hussein_charif]

hello,
so i received an email, we were trying to subscribe to a fabric license, and in the email i got this message :
We are pleased to inform you that your order has been successfully completed. Your
subscription(s) has been activated and your Azure New Commerce Experience (NCE)
service is ready to use. This email is to inform you that your plan account is active, and
provides you with some very important information.
as well as a section called "Your Control Panel Login Details" and another called "Your Subscription Information". but when i tried to access the workspace that we had worked on using fabric trial license, and tried accessing the data pipelines and notebooks, i got this message:
"We couldn't find the page you were looking for" with technical details provided under it.
do i need to do anyting to activate the fabric license or what is the issue exactly?

[FBergamaschi · Accepted solution]

Not sure on the issue but surely please check that the user trying to use that service has a fabric licence active, you can check this on your admin M365 site

If this helped, please consider giving kudos and mark as a solution

@me in replies or I'll lose your thread

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[jaineshp · Accepted solution]

Hey @Hussein_charif,

It sounds like you've successfully purchased a Fabric subscription, which is great news!

That "We couldn't find the page you were looking for" message, especially after a trial, is a common hiccup. Here's what's likely happening and how to fix it:

• Trial Workspace Limitations: Your trial workspace, while it allowed you to build pipelines and notebooks, might not automatically transition to your new paid subscription. Think of trials as temporary sandboxes.

• New Capacity Needed: Fabric subscriptions are tied to "capacities." Even with the license, you need to create a new Fabric capacity or assign your workspace to an existing one under your new subscription. This is where your data pipelines and notebooks will actually run.

Here’s what to do next, summarized:

1. Verify New Subscription Access: Log into the Microsoft 365 admin center or Azure portal using the credentials from your "Control Panel Login Details" in the email. Confirm you see your Fabric subscription active there.

2. Create/Assign Fabric Capacity:

   • Navigate to the Fabric (formerly Power BI) admin portal.

   • Look for "Capacity settings" or similar.

   • You'll need to create a new Fabric capacity or assign an existing one to your new subscription. This is crucial for performance and resource allocation.

3. Migrate or Recreate Work: Unfortunately, your trial workspace content often doesn't directly transfer.

   • Option A (Recommended for simple projects): Recreate your data pipelines and notebooks directly within a new workspace that's assigned to your new Fabric capacity. This ensures everything is correctly linked to your paid resources.

   • Option B (For complex projects, if possible): Explore export/import options within Fabric for your trial content. However, this is often less straightforward and sometimes not fully supported for all trial artifacts. Recreating is frequently faster for pipelines/notebooks.

4. Assign Workspace to New Capacity: Once you have a new capacity, create a new workspace within Fabric, and ensure it's assigned to this newly provisioned or existing paid capacity. Your pipelines and notebooks will then reside and run within this new, licensed environment.

In short, your license is active, but you need to set up the "home" for your Fabric work (the capacity) and then either recreate or migrate your existing projects into a new workspace linked to that paid capacity.

Fixed? ✓ Mark it • Share it • Help others!

Best Regards,
Jainesh Poojara | Power BI Developer

[BhavinVyas3003 · Accepted solution]

Since you were using the Fabric trial earlier, your old workspace was likely tied to the expired trial capacity. Now that your paid subscription is active, you need to assign your user to the new Fabric license (e.g., F64), create a new workspace under this paid capacity, and access Fabric features like Pipelines and Notebooks from there. The error appears because the old trial workspace is no longer valid or accessible under the new subscription.

To access items from the old trial workspace, you need to assign your new paid Fabric capacity (e.g., F64) to that workspace in Power BI settings, ensure your user has the Fabric license assigned, and confirm that Microsoft Fabric is enabled in the admin portal. Once these steps are done, your existing Pipelines, Notebooks, and other Fabric features from the trial workspace should work as expected.

[v-kpoloju-msft · Accepted solution]

Hi @Hussein_charif,

Thanks for reaching out. Also, thanks to @BhavinVyas3003, @jaineshp, @FBergamaschi, for those inputs on this thread. It sounds like your Fabric subscription was successfully activated through the Azure New Commerce Experience (NCE), which is great news.

However, the issue you are seeing We could not find the page you were looking for when accessing items like Data Pipelines or Notebooks usually happens when your workspace isn't connected to an active Fabric capacity yet.

During the trial, Microsoft automatically assigned a temporary Fabric capacity to your workspace (like F64 Trial). But now that you have moved to a paid Fabric license, you will need to manually assign the new capacity to your workspace for those Fabric features to work.

Go to your Fabric workspace at https://app.fabric.microsoft.com. Select the workspace you were using. Click the gear icon for settings. Under the Premium section, choose your new Fabric capacity (e.g., F2, F64). Save the changes and then try accessing the pipelines or notebooks again.
Reassign a workspace to a different capacity - Microsoft Fabric | Microsoft Learn

If you do not see any Fabric capacity listed, it is possible the capacity has not been fully set up yet. You can check with your IT admin or confirm it is active by logging in to the Azure portal and searching for Microsoft Fabric Capacity.
Fabric trial capacity - Microsoft Fabric | Microsoft Learn

Hope this helps clarify things and let me know what you find after giving these steps a try happy to help you investigate this further.

Thank you for using the Microsoft Fabric Community Forum.

[v-kpoloju-msft]

Hi @Hussein_charif,

Just checking in to see if the issue has been resolved on your end. If the earlier suggestions helped, that’s great to hear! And if you’re still facing challenges, feel free to share more details happy to assist further.

Thank you.

[v-kpoloju-msft]

Hi @Hussein_charif,

Hope you had a chance to try out the solution shared earlier. Let us know if anything needs further clarification or if there's an update from your side always here to help.

Thank you.

[v-kpoloju-msft]

Hi @Hussein_charif,

Just wanted to follow up one last time. If the shared guidance worked for you, that’s wonderful hopefully it also helps others looking for similar answers. If there’s anything else you'd like to explore or clarify, don’t hesitate to reach out.

Thank you.

[BhavinVyas3003 · Accepted solution]

Since you were using the Fabric trial earlier, your old workspace was likely tied to the expired trial capacity. Now that your paid subscription is active, you need to assign your user to the new Fabric license (e.g., F64), create a new workspace under this paid capacity, and access Fabric features like Pipelines and Notebooks from there. The error appears because the old trial workspace is no longer valid or accessible under the new subscription.

To access items from the old trial workspace, you need to assign your new paid Fabric capacity (e.g., F64) to that workspace in Power BI settings, ensure your user has the Fabric license assigned, and confirm that Microsoft Fabric is enabled in the admin portal. Once these steps are done, your existing Pipelines, Notebooks, and other Fabric features from the trial workspace should work as expected.

[jaineshp · Accepted solution]

Hey @Hussein_charif,

It sounds like you've successfully purchased a Fabric subscription, which is great news!

That "We couldn't find the page you were looking for" message, especially after a trial, is a common hiccup. Here's what's likely happening and how to fix it:

• Trial Workspace Limitations: Your trial workspace, while it allowed you to build pipelines and notebooks, might not automatically transition to your new paid subscription. Think of trials as temporary sandboxes.

• New Capacity Needed: Fabric subscriptions are tied to "capacities." Even with the license, you need to create a new Fabric capacity or assign your workspace to an existing one under your new subscription. This is where your data pipelines and notebooks will actually run.

Here’s what to do next, summarized:

1. Verify New Subscription Access: Log into the Microsoft 365 admin center or Azure portal using the credentials from your "Control Panel Login Details" in the email. Confirm you see your Fabric subscription active there.

2. Create/Assign Fabric Capacity:

   • Navigate to the Fabric (formerly Power BI) admin portal.

   • Look for "Capacity settings" or similar.

   • You'll need to create a new Fabric capacity or assign an existing one to your new subscription. This is crucial for performance and resource allocation.

3. Migrate or Recreate Work: Unfortunately, your trial workspace content often doesn't directly transfer.

   • Option A (Recommended for simple projects): Recreate your data pipelines and notebooks directly within a new workspace that's assigned to your new Fabric capacity. This ensures everything is correctly linked to your paid resources.

   • Option B (For complex projects, if possible): Explore export/import options within Fabric for your trial content. However, this is often less straightforward and sometimes not fully supported for all trial artifacts. Recreating is frequently faster for pipelines/notebooks.

4. Assign Workspace to New Capacity: Once you have a new capacity, create a new workspace within Fabric, and ensure it's assigned to this newly provisioned or existing paid capacity. Your pipelines and notebooks will then reside and run within this new, licensed environment.

In short, your license is active, but you need to set up the "home" for your Fabric work (the capacity) and then either recreate or migrate your existing projects into a new workspace linked to that paid capacity.

Fixed? ✓ Mark it • Share it • Help others!

Best Regards,
Jainesh Poojara | Power BI Developer

[FBergamaschi · Accepted solution]

Not sure on the issue but surely please check that the user trying to use that service has a fabric licence active, you can check this on your admin M365 site

If this helped, please consider giving kudos and mark as a solution

@me in replies or I'll lose your thread

Want to check your DAX skills? Answer my biweekly DAX challenges on the kubisco Linkedin page

Consider voting this Power BI idea

Francesco Bergamaschi

MBA, M.Eng, M.Econ, Professor of BI