External users with Power BI Pro license are unable to login to PowerBI.com

[SR71]

Hello, Here is the scenario.

1. Developed and published reports to PowerBI.com. Created roles for row-level security. Gave external users Viewer access to workspace. Assigned external users to the roles. Added external users to an AD group and assigned Power BI Pro licenses.
2. All of that is great.
3. Added the published PowerBI report to Teams (using Add a tab - select PowerBI)
4. Everything works great.

The issue is that our external users are unable to login to PowerBI.com with the same credentials that they use to login to Teams. It errors out and doesn't let them login. Any insights into why this is?

[SR71 · Accepted solution]

I was able to solve this by sharing the TenantURL with the External users.

[Greg_Deckler]

You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".