Error : "The local data gateway service account could not represent the user"

[wjunior]

O Gateway do Power Bi não atualiza o conjunto de dados nem de forma automatica e nem manual, como posso solucionar esse erro?

The Power Bi Gateway does not update the data set automatically or manually, how can I resolve this error?
Returns the error "The local data gateway service account could not represent the user"

[wjunior]

@venal Thank you very much for your help, I made the Privacy Level change, but it didn't work. I am suspecting that it is something on the Server that I use.

[v-xuding-msft]

Hi @wjunior ,

Do you create a support ticket? Do you resolve the issue? If you do, please share the solution. More people who also encounter it will benefit here.

Best Regards,

Xue Ding

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[venal]

@wjunior Please submit a support ticket to investigate the issue with the internal team.

Please share the support ticket number here for quick traction on this issue.

[wjunior]

The user of the Gateway is the same as the Power Bi Service and I upgraded the Gateway and it still gave an error. Thanks for the help, would you have another suggestion?

[venal]

@wjunior 

Hoping that the issue is occur because of privacy level.

please refer the link and try to re-pro the issue.

If this post helps, then please consider Accept it as the solution to help the other members find it more
If this post was helpful may I ask you to mark it as solution and click on thumb symbol?

BR

venal.

[venal]

@wjunior 

If the Gateway is Personal/On-Premises Gateway, If it is older version, please try to upgrade to the new version.

https://www.microsoft.com/en-us/download/details.aspx?id=53127 -- On-Premises Gateway
https://www.microsoft.com/en-us/download/details.aspx?id=55768 -- Personal Gateway

If you have any concerns, please let us know.

If this post helps, then please consider Accept it as the solution to help the other members find it more
If this post was helpful may I ask you to mark it as solution and click on thumb symbol?

BR

venal.

[v-xuding-msft]

Hi @wjunior ,

Please check if the signed account in gateway is same as in Power BI Service. And if there is warning message for installing the latest version of gateway, please install it.

Best Regards,

Xue Ding

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.