Error in subscription to emails

[Anonymous]

Hi,

I'm tring to subscribe external guests to emails.

In some cases I succceeded, I sibcribed them and they get reports.

But in some cases they do not get reports.

I have checked and found the reason of this misfunction - external guests get reports only if I use "long" email address (see first picture).  In some reports Power BI automatically replaces long email address by short short address (see second picture),  it is impossible to save with long email address. In that case (with short email address) subscription is not working and external guests don't get emails.

How to fix it and to subscribe?

 

[Anonymous]

Hi @Anonymous 

When you subscribe external guests to email , a notice will display “Recipient email addresses outside of your organization can only be added for reports or dashboards backed by Premium capacity” . So you need invite external users to join the organization and then subscribe for these external users .

After the external users joining the organization and then they have the "long" email address that same with your organization . Then you can subscribe for these external users .

That’s why (with short email address) subscription is not working and external guests don't get emails but "long" email address works .

The link below introduces how to invite external users to join the organization in detail ,you can refer to it .

Distribute content to external guest users with Azure AD B2B - Power BI | Microsoft Docs

Best Regards

Community Support Team _ Ailsa Tao

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Anonymous]

Hi @Anonymous ,

All external guests have been already invited and got "long" email address. The problem is that I can't save this "long" address.

I mean that I can input long email and press button "Save". After it I want to check this subscription. I open subscription again and I see that Power BI automatically replaced this long adress by short address and saved short address