Email subscriptions only work when sent manually

Anonymous · ‎05-23-2019

I've built a simple report and would like to send out an email after the dataset is updated every day, according to its schedule. I've set up a subscription schedule by specifying the recipients and a time to send the emails. When I click "run now", we all receive our emails within about 3 minutes, as expected. However, if we wait for the scheduled time (currently set to 14h30 every week day), the emails never get sent. No error is presented either.

I've read the documentation and we seem to meet all the criteria. Are there any steps I can take to try to resolve this issue?

v-cherch-msft · ‎05-23-2019

Hi @Anonymous

Please have a look at below posts to check if they could help.If it is not your case,you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

https://community.powerbi.com/t5/Service/Not-able-to-get-Email-Subscriptions-to-work/td-p/238271

https://community.powerbi.com/t5/Report-Server/Email-subscriptions-random-failues/td-p/461027

Regards,

Community Support Team _ Cherie Chen
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Anonymous · ‎05-24-2019

Hi, It turns out that the emails did come through but were delayed by approximately 5 hours. I suspect either a network issue or an incorrect timezone setting somewhere.

Thanks,
MProx