Debugging logs for Refresh Error

[veenashenolikar]

Hi,

I need help to debug an error I receive while refreshing my dashboard through gateway from Service portal. 

The error I receive is : "Communication link failure;-10709 Connection failed". 

Is there any way to get the logs for this failure from service portal.

Thanks in advance!

Veena Shenolikar

[v-jingzhang · Accepted solution]

Hi @veenashenolikar 

You can get the gateway logs from the on-premises data gateway application.

Additionally, it looks like a data source access error. You may also try to find the logs from the data source side.

References for troubleshooting gateway:

Troubleshoot the on-premises data gateway | Microsoft Docs

Troubleshoot gateways - Power BI | Microsoft Docs

Best Regards,
Community Support Team _ Jing Zhang
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