Data doesn't update when republishing a report to the server

[juan_pablo]

Hi, 

I regularly I Publish a report to update it in the server. During the week the Gateway do its job but once a week I must republish the report to change some visuals. 

After publishing, the new visuals can be seen in the server but with old data. In my Desktop version of the report the data is up to date before publishing but once I publish, it returns to the old data but with the new visuals.

How can I solve this issue?

[Icey]

Hi @juan_pablo ,

I can't reproduce your isssue. Are your visuals custom visuals that you developed?

If they are, please post it here. Then you will get further help.

If not, please give me more details.

Best Regards,

Icey

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[juan_pablo]

Hi @Icey  

No, is just text. I made a video for you so you can see what is happening.

In the following link you can see the video:

Video Reproducing the Issue 

Please let me know your comments after watching the vide.

Thank you!

Text link: 

https://uniontecolog-my.sharepoint.com/:v:/g/personal/jreyesv_ecolog_com_co/EZ_fgef_BLxOrADoBtFdIbkB...

[Icey]

Hi @juan_pablo ,

This is really weird. I suggest you to create a support ticket to get further help.

Best Regards,

Icey

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[juan_pablo]

I created the ticket and support hasn’t solve it yet. The ticket is escalating within the support team.

I suppose is a real issue in the server.

If not, I will post here the answer they gime me as soon as I get it.

Thnak you @Icey 

[juan_pablo]

I already erase the cache and temporal files. The old data gets visualized in any computer with any browser, it’s stuck no matter if I republish the report or even if the gateway updates the information it always display the old data.

[GilbertQ]

Hi there

Is this the Power BI Report Server or Power BI Service?

have you clicked on the refresh button in the Power BI Service?

Also make sure that there is no caching on your browser?