Skip to main content
cancel
Showing results for 
Search instead for 
Did you mean: 

Score big with last-minute savings on the final tickets to FabCon Vienna. Secure your discount

Reply
whitneyburr
Frequent Visitor

Data Gateway Refresh Error

I've read the other posts on the forum and none seem to have been drawn to a conclusion.

 

Since approximately March 2023 we've had an increase in scheduled refresh failures via our data gateway.  I regularly go on and make sure it is up to date.  An update will alleviate some of the refresh errors for a couple days, but it soons returns to failure.  We are having to consistently manually go through and run refreshes on the data in order for end users to interact with their dashboards.  When manually refreshing, it will work more often than not, but there are also failures with the connection then.  

 

Is there a resolution to this?

 

This is an error message I got this morning while trying to push a refresh manually:  

 

Last refresh failed: 12/14/2023, 10:31:39 AM
There was an error when processing the data in the dataset.Hide details

Data source error:{"error":{"code":"DM_GWPipeline_Client_GatewayUnreachable","pbi.error":{"code":"DM_GWPipeline_Client_GatewayUnreachable","parameters":{},"details":[],"exceptionCulprit":1}}} Table: Query1.
Cluster URI:WABI-US-NORTH-CENTRAL-G-PRIMARY-redirect.analysis.windows.net
Activity ID:2fd6f1ec-a4c7-410d-8e67-b77b4f2d9e75
Request ID:0d98aa65-56e0-5f82-6f96-cc1e9ecac571
Time:2023-12-14 16:31:39Z
2 REPLIES 2
GilbertQ
Super User
Super User

Hi @whitneyburr 

 

I would suggest chatting to the person who owns your gateway virtual machine to check to see if there are any hardware issues with regards to your gateway.

 

Could you also cheque that you have the latest version of the Power BI gateway installed?





Did I answer your question? Mark my post as a solution!

Proud to be a Super User!







Power BI Blog

Our server is in line with these requirements: Install an on-premises data gateway | Microsoft Learn

 

The gateway is version: 3000.198.9 (2023-11-03)

Helpful resources

Announcements
August Power BI Update Carousel

Power BI Monthly Update - August 2025

Check out the August 2025 Power BI update to learn about new features.

August 2025 community update carousel

Fabric Community Update - August 2025

Find out what's new and trending in the Fabric community.

Top Kudoed Authors