Data Alerts on KPI object not working

[GreeffR]

Good Day,

I have data in a KPI subject that is over the amount at which I need a alert to be sent.   Just for some context, I set the trigger at a lower amount then the KPI is, and the database at the moment will not be updated with any new information.  My question is, why does the trigger not work? 

I have refreshed the database on the Service, in my opinion the alert should trigger now.  

Example:

KPI object before alert set : 950

Alert set at anything over 900 (Just for testing whether it works or not)

Does this somehow not get applied because it was higher when I created the alert?

Please let me know if anyone has any insight, and thanks in advance !

Regards,

[v-juanli-msft]

Hi @GreeffR

Please read through this article to know the limitation.

• Alerts are currently not supported for Bing tiles, or card tiles with date/time measures.
• Alerts only work with numeric data types.
• Alerts only work on data that is refreshed. They do not work on static data. ->even you have "refreshed" the database on Service, but as you said, "the database at the moment will not be updated with any new information".
• Alerts will only work on streaming datasets if you build a KPI/card/gauge report visual and then pin that visual to the dashboard.
• also if you have pinned a live report to a dashboard, that will not work as expected.

Best Regards

Maggie