Dashboard on Power BI desktop does not show refreshed data

[Rolina]

Hi, I created dashboard in Power BI Desktop. It takes data from company Sharepoint. When I change the data (adding additional files to Shareopint or changing existing data files), Power BI Desktop is able to recognize and apply correctly all changes. I, however, published the report to My Workspace. Everything seems to be working fine, but when I try to refresh data from the button next to semantic model, this is not working. Well, data refresh works, there's no error message or so, date in the column "Refreshed" changes, but the dashboard is not being updated. This is for both, data updates and visualization updates (changes in data and changes in charts). The only way to get information most up to date is to republish the report, but this won't allow me to set up frequent automations of data refresh. I checked the forum and found similar issues, but with other data sources or refresh issues on Power BI Desktop. While for me, in Desktop everything works as expected. Am I missing any obvious step? I've done different automated refreshes in the past and never encounrtered similar issue. Thanks!

[v-prasare]

Hi @Rolina,

Hope your doing well.

@Laxmanjatoth , @3CloudThomas  Thanks for your prompt response here.

@Rolina, as we haven’t heard back from you, we wanted to check in to see if the resolution provided by our community memebers helps you?

If you’re still facing any issues or have additional questions, please don’t hesitate to let us know.

We’re here to help and would be happy to assist further if needed. Looking forward to your feedback!

Thanks,

Prashanth Are

MS Fabric community support.

Did we answer your question? Mark post as a solution, this will help others!

If our response(s) assisted you in any way, don't forget to drop me a "Kudos"

[Rolina]

Hi, no porposed solutions worked as of now.

Thanks,

Karolina

[v-prasare]

@Rolina , In this scenario i suggest you to raise a support ticket here. so, that they can assit you in addressing the issue you are facing. please follow below link on how to raise a support ticket:How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn

Thanks,

Prashanth Are

MS Fabric community support.

Did I answer your question? Mark my post as a solution, this will help others!

If my response(s) assisted you in any way, don't forget to drop me a "Kudos

[Rolina · Accepted solution]

thanks. I downloaded the latest version of Power BI and also made all miscrosoft updates available on my computer. Not sure what, but one of these helped because data is being updated now with no issues.

[v-prasare]

Hi @Rolina,

Thanks for actively participating in MS Fabric community support.

please refer to below simiar issues got resoved in our community and let me know if this helps:

Solved: PowerBI connected to sharepoint doesn't refresh - Microsoft Fabric Community

Solved: Automatic Refresh not working when connecting to S... - Microsoft Fabric Community

Thanks,

Prashanth Are

MS Fabric community support

Did I answer your question? Mark my post as a solution, this will help others!

If my response(s) assisted you in any way, don't forget to drop me a "Kudos"

[Laxmanjatoth]

Please check to see if it is working on your desktop before refreshing the Power Bi service. 

[Rolina]

it works, I mentioned that. Everything works as expected in desktop

[Laxmanjatoth]

What about the data connection in the bi service? Is it cloud-based or on-promise? Have you verified your credentials? 

[Rolina]

Hi, thanks for your message. I wen tot connections and it looks like this:

I went to edit creditntials and reselect my windows account which connected with no issues.

I then test it via button refresh and, on the dashboard I have data refresh tile - it shows current date and time, but i changes something in data source and this has not been reflected on the dashboard.

[3CloudThomas]

Do you see an error in the service after trigger the refresh in the service on that model?

[Rolina]

No error messages appear after refresh. I can see in "Monitor" tab in Power Bi Online that the refresh was succesfull, which cleary did not happen at all (I have just removed half of my dummy data, but the report still shows previous numbers). Not sure if there's any other place I could possibly check this? 

[3CloudThomas]

Look at Seth's responce at the end of this related issue:
Updating Dashboard Visuals Upon Report Visual Upda... - Microsoft Fabric Community

[Rolina]

Hi, I've seen this before, but I don't think that gives me any solution. On my published report nothing is being updated/refreshed - changes in visualizations but also changes in data.

E.g. some charts are taking data from the Sharepoint folder, so when the new file appear in the folder, Power Bi can take it to the report. When I refresh data on Power BI Desktop, everything is being updated based on most up to date file, but when I try refresh on Power BI online, nothing happens, so no new data is being taken, even if Power BI desktop has been refreshed.