Dashboard Image Tile Can't Load Image

[Anonymous]

Hi all,

I've put some custom images (.jpg) on our organization's Sharepoint site that I've used as images on our app/workspace's navigational dashboard tiles. The Sharepoint folder that contains the images is set to public. But when I publish the app that contains the dashboard tiles, they all say "We couldn't load that image". I've reviewed some other threads on here related to permission issues with the image URL's. I had some coworkers copy and paste the image URLs directly into the browser, and they can see the images just fine. I'm not sure what would prevent the images from loading if it's not a permission issue. Thanks in advance.

[Anonymous]

Hi Treb. Thanks for the quick response. Currently there are six different tiles with images, each between 100 and 150 kb in size. Though as we continue to add reports, my intent is to add a dashboard tile that navigates to each report with a cropped screenshot of each report as the corresponding tile image. Our Sharepoint is "public-facing" within our company, but is not be external-facing to the internet as a whole. 

[trebgatte · Accepted solution]

Unfortunately, the Power BI Service cannot access your SharePoint site. The URL must be http or https and must be accessible externally for dashboard tiles. You might be able to put them in a OneDrive public folder and get the url from there, maybe?

[Anonymous]

That's what I was afraid of. I'll explore the OneDrive route. Thanks for your help.

[trebgatte]

Power BI can only access images that are externally visible to the Internet. How many images and how big are they? Depending on the answers, I have a few different approaches I can recommend.

Thanks!

--Treb