Forum Discussion

kkolady's avatar
kkolady
Regular Visitor
2 years ago

Custom Data Labels not showing up on Service

In my report, when I add a custom data label a Clustered Bar Chart visual - it is not displaying when published to service. It displays fine on Power BI Desktop. I've narrowed the issue down to the addition of the custom data label. Without the custom data label it shows up fine.

 

The error says - "Can't display the visual. See details". On clicking details - "Couldn't load the data for this visual".

 

Any ideas / guidance would be appreciated.

Need Help

8 Replies

  • hvnter's avatar
    hvnter
    Resolver I
    2 years ago

    Is your custom label a calculated column or a measure? If it's a calculated column, you might need to refresh your dataset for it to calculate 

  • kkolady's avatar
    kkolady
    Regular Visitor
    2 years ago

    It is a measure. Also to keep it simple, I just tried using the same measure in the custom label as the measure being displayed in the chart. It still breaks.

     

    Also another datapoint is that the report was working fine and then over the holidays - around Christmas the displays were broken.

     

    Thanks, Kris

    • hvnter's avatar
      hvnter
      Resolver I
      2 years ago

      Are your data source credentials up to date on your dataset?

      What happens when you try and edit in the service. If you put your measure in a card or table visual by itself, what happens?

      • kkolady's avatar
        kkolady
        Regular Visitor
        2 years ago

        The data source updates are happening flawlessly - so I'm assuming my credentials are still working?

        the same measure that I'm using in the custom data label is also on a separate card that is visible.

         

        Kris K